MAISON OMAEL hosts and manages the website www.maison-omael.com (hereinafter referred to as the “Website”), including the processing and storage of all data collected on or through the Website. MAISON OMAEL has created this Privacy and Personal Data Protection Policy (hereinafter referred to as the “Privacy Policy”) to communicate its policies and practices regarding the collection, use, and disclosure of information about you that may be obtained on the Website.

We invite you to read this Privacy Policy carefully. MAISON OMAEL reserves the right to modify it at any time. You can review the latest version of this Privacy Policy by consulting this section or by clicking on the link at the bottom of the Website.

By using the www.maison-omael.com Website, you agree that MAISON OMAEL may collect, use, and disclose personal data about you as described below. If you do not accept the terms of this Privacy Policy or any modifications to it, we ask that you please leave the Website and refrain from purchasing any MAISON OMAEL products offered for sale on this site.

1. INFORMATION COLLECTED

Providing personal data is voluntary. When you create an online account with MAISON OMAEL, place an order, interact with our digital content from your computer, tablet, or mobile device, or when you send us a request, we collect certain information about you. MAISON OMAEL cannot process your order or send order receipt and shipment confirmation emails if you do not provide the requested information. We invite you to consult the different sections of this Privacy Policy for this purpose.

MAISON OMAEL may also obtain personal data when you interact in any way with content published on social networks, and in response, MAISON OMAEL may use this information to communicate with you or provide you with relevant content via these social networks about MAISON OMAEL products. We invite you to review the privacy policies of social networks to understand how they collect and use your personal data.

Account Management and Customer Profile Information

In the context of collecting your personal data, we may request the following information from you, though this list is not exhaustive: name, first name, age, postal addresses, phone numbers, email addresses, credit card number, and payment information. We may also obtain information about you following verification of authenticity or identity. The personal data thus collected will be used to identify you as a customer, process your order, deliver products, process payments, update our records, and generally manage your customer account.

If permitted by applicable law, or with your consent (if required by applicable law), your personal data may be used to analyze your use of the Website to tailor its content to ensure that our services and communications are more relevant to you.

By having a customer account on the MAISON OMAEL website, you acknowledge that we may also collect data on the products you view online or purchase, as well as other information concerning your purchases or otherwise relevant to your relationship with MAISON OMAEL as a customer. We may also ask for your date of birth or gender, or you may provide personal data on our Website. All information collected by MAISON OMAEL in this context will help improve the services offered to you based on your preferences, especially by identifying products, services, and events that might interest you, to personalize your experience with MAISON OMAEL and share information about your past purchases.

MAISON OMAEL may also use your personal data to contact you for questions related to its services, including occasionally asking you to share your experience on our Website.

Device and Location Data

MAISON OMAEL collects data about the device you use to connect to our Website. This includes the type of device, your browser, and your location based on the unique identifier of your device.

MAISON OMAEL uses this data to optimize the services provided and better understand how its content and services are used and their effectiveness.

Cookies

When you visit a website, information can be stored on your browser, usually in the form of cookies. A cookie is a small data file (text file) that a website, when visited by a user, requests your browser to store on your device to remember information about you. This information may concern your preferences or device and is used by MAISON OMAEL anonymously to personalize the content of our site and improve your experience. This information is kept for a maximum of 12 months.

You can choose not to allow cookies by clicking “No” However, if you block these cookies, your browsing experience and the services we are able to offer may be affected.

Types of Cookies We Use

Strictly Necessary
Strictly necessary cookies enable basic website functionalities, such as user login and account management. The website cannot function correctly without these cookies. These cookies indicate user consent for cookie authorization and record products added to the cart.

Performance Cookies
Performance cookies track how visitors use the website, such as analytics cookies. These cookies cannot directly identify a specific visitor.

Targeting Cookies
Targeting cookies identify visitors across different websites, such as content partners and banner networks. These cookies may be used by companies to build a profile of visitor interests or show relevant advertisements on other websites.

Functionality Cookies
Functionality cookies remember visitor information on the website, such as language, time zone, or enhanced content.

Customer Service Communication

If you contact Customer Service, please note that the information you provide may be retained to ensure proper management of your client file by MAISON OMAEL.

If you contact our customer service via the Website, by email, or by phone, MAISON OMAEL may collect your personal data and use it to identify you as a customer, assist you with your request, process your order, deliver products, process payments, update your file, and more generally manage your account in accordance with this Privacy Policy.

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2. SHARING YOUR PERSONAL DATA

MAISON OMAEL may share your personal data with selected service providers performing functions on behalf of MAISON OMAEL: Google, Colissimo, GLS, FedEx, or other carriers (hereinafter referred to as “Service Providers”).

Service Partners

MAISON OMAEL may share data about you with companies chosen to manage its order shipments, any delivery company, and any company providing support services. In such a case, MAISON OMAEL will only provide these companies with the data strictly necessary to perform the services for which they were engaged.

Financial Institution

Payments on the MAISON OMAEL Website are made through a strictly identified payment solutions provider, namely Crédit Agricole Group, which will process your order payment using the payment information you provided.

3. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

Under the regulations governing personal data, you have the specific rights mentioned below.

If at any time you wish to exercise one of these rights regarding your personal data held by MAISON OMAEL or change your preferences, please contact us by email at: contact@maison-omael.com.

If you have a MAISON OMAEL customer account online, you can access, modify, or update your data by logging into the My Account section of the Website.

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Right of Rectification

You have the right to obtain from MAISON OMAEL the correction of inaccurate data concerning you. You can also obtain completion of incomplete data, including by providing a supplementary statement.

Right to Erasure

You have the right to obtain from MAISON OMAEL the deletion of data concerning you as soon as possible if any of the following applies:

• The personal data collected is no longer necessary for the purposes for which it was collected by MAISON OMAEL;
• You have withdrawn your consent for the processing of this data, and there is no other legal basis for processing;
• You exercise your right to object as described below, and there is no overriding legitimate reason for processing;
• The data was unlawfully processed;
• The data must be erased to comply with a legal obligation;
• The data was collected from a minor or an incompetent adult.

4. RETENTION AND DELETION OF PERSONAL DATA

Unless you exercise your right to delete your personal data, MAISON OMAEL will retain this data as long as you remain an active customer. To be considered inactive, a customer account must meet the following conditions:

• The account must not have registered any activity for 36 consecutive months;
• The account holder must not have contacted MAISON OMAEL in any way.

MAISON OMAEL may retain copies of communications with Website users for archival purposes.

MAISON OMAEL may retain your personal data after your customer account is closed solely for fraud prevention purposes to identify, present, or resolve legal claims.

5. SECURITY

MAISON OMAEL will take all reasonable measures to protect your personal data from unauthorized access, processing, deletion, loss, or use. Transactions completed on the Website are protected by encryption provided by Crédit Agricole Group. However, please be aware that MAISON OMAEL’s commitment to protect your personal data does not constitute a guarantee of result, as any data transmission over the Internet may potentially be intercepted and used by people other than the intended recipient.

The Website may contain links to third-party websites. MAISON OMAEL has no control over the content, privacy policy, or data protection practices of these websites. The use of information you may provide to third parties on other websites or that these third parties may collect on other websites is not governed by this Privacy Policy. You should carefully review the privacy policies of third-party websites and contact the publishers of those sites if you have questions about how they use your information. MAISON OMAEL cannot be held responsible for any third party that fails to use your information in accordance with its own privacy policy or any contractual or legal obligations.

6. CHANGES AND UPDATES TO THE PRIVACY POLICY

By using the Website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

In the event of modification or update, the revised Privacy Policy will be posted on the Website, with the date of the last update. Please check the Website regularly to stay informed of any changes or updates to the MAISON OMAEL Privacy Policy.

7. CONTACT MAISON OMAEL

If you have questions about how your personal data is collected and/or used, you can contact MAISON OMAEL at contact@maison-omael.com, or write to the company headquarters at MAISON OMAEL, 30, rue des Bourguignons 91230 Montgeron, or call us at +33 (0) 7 67 75 27 74.

 

www.maison-omael.com | November 1st, 2024